Viking Range
Reviews and Complaints
Tempeture cooking unreliable
Every Viking I own has had problems
Dishonest advertising and sending dented products
I bought Viking appliances set thinking I am buying something top of the line. What a disappointment.
Their customer service doesn’t care to make it right. Dents - a lot of them. Design flaws are hidden in their online advertising. I got a stove with big holes and they tell me that is normal.
Old LG appliances functioned a lot better then these. To summarize Viking - more money less features - we are stupid for buying their products or trusting their American made story. Appliances came from Turkey and Mexico - dented. And because our kitchen build out took long and we didn’t see the flaws until it all got brought inside the house and assembled they say we are outside of their 30 day return window.
We are disappointed.
When we try to post one star review about their appliances they get rejected. I would never trust Viking and their affiliates again!
- Quality of product
- Customer service
- Functionality
Preferred solution: Fix dents and replace stove with a normal stove without holes
Electric Oven
Redid my entire Kitchen 5 years ago. I thought I was buying top of the line Viking dishwasher, Viking Refrigerator, Viking Stovetop, Viking heating tray, Viking Oven.
……. It is my husband and I only and we rarely use the oven. In 5 years I think I have used it maybe four time a year and that is it. I had company for Thanksgiving and was cooking the turkey and the oven shut off and began to beep with an F02 code.
I turned it off and turned it back on and 30 minutes later it did it again..... This happened four times. The turkey did finish cooking but I was a nervous wreck. Called them...nothing covered it is completely on me.
Repair man said this seems to be common...Great the oven was big bucks!!!! He says I need a new control board and it is not heating correctly. He ordered the parts and is coming back. I am not happy.
My old oven lasted 25 years. Viking needs to make a better product I will tell everyone I know, and my husband knows plenty of contractors, NEVER BUY A VIKING!!!
- Quality of product
Preferred solution: Let the company propose a solution
Rusting Viking Range
Preferred solution: Let the company propose a solution
Service of replacing parts
Heat leak from oven door from date of purchase, Had the door replaced first year because of heat leak that made knobs to hot to touch. The Range is 7 years old and the door has never been sealed right from day one until the guarantee ran out and I was stuck with it.
Over time the rubber on the knobs got damaged from the heat and I called for replacements. Was told I had to buy the whole *** that you could not buy the rubber *** covers, So that meant spending hundreds of dollars for new knobs rather than buying the covers for maybe $10.00, Spend $3500.00 for a range and they wont sell a $10.00 Item Viking is the worst company that I have ever dealt with in my 82 years. Would never advice anyone to purchase a Viking.
Anyone with the same problem would be to purchase # 219 or #220 O Rings and put 4 on each *** rather than buying new *** at a over inflated price. What makes a person sick is they get a huge tax reduction to pad their profit and gouge the public
Preferred solution: Let the company propose a solution
Refrigerator hinge recall parts delivery hassle
- Recall parts not available
Preferred solution: Deliver product or service ordered
Viking ***
$2000 knob!!!!
Unable to get anyone to service
- Poor product quality and customer service
- Quality of product
- Functionality
Preferred solution: Let the company propose a solution
Lemon refrigerator. Will never buy again Viking product
- Quality of product
Preferred solution: Let the company propose a solution
Bought Viking oven and refrigerator... 17,000 dollars
Preferred solution: I'd like them to replace the refrigerator...I don't want another repair...
Non-existint customer service makes Viking a poor choice
- Look of product
- Poor product quality and customer service
Preferred solution: Replace the existing refrigerator
Viking Built In Refrigerator is a paperweight
I wrote a comprehensive letter to the CEO of Viking /Middleby Corporation, Mr. Salim Bassoul, immediately after my last post.
It was sent priority overnight mail. It is now August 26, 2017, and I have not received ANY response from Viking. I have been diligent; I have issued supporting documents, and I have received nothing in return. Buying Viking is truly at your own risk.
The product is a poor one and fails to function as designed.
For such an expensive product, one expects higher quality in both the product itself and in customer service. Viking fails miserably in both categories.
On August 9, 2017, I finally received a response from Management Review who wanted a copy of the written paperwork that I received from the Regional Manager order to pursue an investigation. I replied that I had no paperwork because the Regional Manager never responded to our requests fro assistance.
Today, August 10, 2017, I received a response saying that Management Review will have to uphold the decision of the Regional Manager. What decision? I was just blown off by someone who doesn't want to pursue the issue of complete product failure. Since I responded late yesterday afternoon, and received a response early this morning, there was no time for her to contact the Regional Manager.
Viking Customer Service is non-existent! I am now writing to the CEO.
What do I have to lose? My time, of course, but we should all know what happens when the issue is taken to "the top." I'll advise if and when I get a response from CEO, Salim Bassoul.
It is now August 8, 2017. I originally made a call for service on June 15, 2017.
The problem is still unresolved. I wrote an email to the Regional Manager asking for help in getting the refrigerator repaired. He did not respond. I wrote a letter to the corporate office in Greenwood, Mississippi.
We did receive a phone call. My husband spoke with a representative at length. She claimed she didn't realize we were having so many problems; however, I explained the problems in the letter. She asked that we send another letter to Management Review and provided an email address.
I wrote another letter, attached the initial letter to the corporate office and attached the letter to the Regional Manager so the Management Review can see that I am reaching out to all the appropriate parties for assistance. To date, I have received no response. This is a warranty issue. The sealed system failed for the second time in seven years.
They claim that they are pursuing a new first rate customer service policy. To date, I can say that their customer service is nil.
The CEO of Middleby Corporation, which purchased Viking, said he wants to make the world a better place. That is a lofty ideal for a person who can't even make a refrigerator a better product.
- Poor product quality and customer service
- Quality of product
Preferred solution: Let the company propose a solution
Dishwasher soap dispenser problems
- Worse ever
- Functionality
Preferred solution: Let the company propose a solution
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same problem for me
Had the same issues with the same results. Never purchase any Viking product again