It is now August 8, 2017. I originally made a call for service on June 15, 2017.
The problem is still unresolved. I wrote an email to the Regional Manager asking for help in getting the refrigerator repaired. He did not respond. I wrote a letter to the corporate office in Mississippi.
We did receive a phone call. My husband spoke with a representative at length. She claimed she didn't realize we were having so many problems; however, I explained the problems in the letter. She asked that we send another letter to Management Review and provided an email address.
I wrote another letter, attached the initial letter to the corporate office and attached the letter to the Regional Manager so the Management Review can see that I am reaching out to all the appropriate parties for assistance. To date, I have received no response. This is a warranty issue. The sealed system failed for the second time in seven years.
They claim that they are pursuing a new first rate customer service policy. To date, I can say that their customer service is nil.
The CEO of Middleby Corporation, which purchased Viking, said he wants to make the world a better place. That is a lofty ideal for a person who can't even make a refrigerator a better product.
Review about: Viking Range Refrigerator.
Reason of review: Poor customer service.
Monetary Loss: $3300.
Preferred solution: Replace the existing refrigerator.
I liked: Look of product.
I didn't like: Poor product quality and customer service.