We ordered $30,000 worth of kitchen itmes from Karl's. We were told that Vicking was the best.

The chimney hood, for over the range, came in with a defective motor and defective filter parts.

I have been waiting for 4 months for them to replace the defective parts, as they are "back ordered." The store does nothing to help, and Vicking "Customer Service" representatives, when they finally answer, are unfriendly, not helpful, tell you they will call you back, and then they dont. This has been an awful experience, and I encourage anyone looking to purchase new kitchen appliances to stay away from Vicking!

Product or Service Mentioned: Viking Range Range.

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