We have $30,000 Viking appliances in our kitchen. They are six years old.
Three years ago the refrigerator/freezer leaked water all over the hardwood floor doing considerable damage. Last Fall our "closed system" failed (the compressor and entire cooling system--a repair costing more than $2000). At the time, Viking told me that a failed closed system is not unusual for the age of our refrigerator!!?? Sounded ludicrous to me but because the 'piece of junk' matches everything else in my kitchen, I sucked it up and spent the $ to repair the refrigerator.
Then two weeks after the closed system was replaced, Viking sent notice of a 'hinge recall,' claiming the door could fall off. I did not see anything wrong with my refrigerator door hinges but I called Viking and was strongly urged to replace the door hinge. Immediately after replacing the hinge there WAS a significant problem, as the door now does not close easily.
Low and behold, six weeks later, at the end of 2011, Viking issued a second 'hinge recall' and this time offered customers a reduced price of $4470 ($4100 + tax) to buy a new Viking refrigerator. I contacted Viking customer service immediately because I wanted to know if Viking was willing to reduce the replacement cost of a new refrigerator to help compensate me for the major repair I just incurred.
After 3 months of phone calls and emails waiting for Viking to respond to my request, I finally sat on hold for 20 minutes waiting for a 'customer service representative'(I use this term loosely) who was authorized to help. I explained the fact that I was willing to replace my refrigerator if the cost was truly $4500, but since I just spent more than $2000 on repairs, this new replacement refrigerator would effectively cost me $6500. I asked if Viking would be willing to reduce the replacement cost in any way. I was told, "No, the price you have is the price you'll pay." [Direct quote]
I inquired why Viking had not made this replacement offer when my "˜closed system' failed--before I sunk $2000 into this refrigerator just 3 months prior. I was told that was "beside the point" and I could "take the offer or not" but there "is nothing more Viking will do."
I advise anyone and everyone who has not already made the purchase, DON'T BUY VIKING!! Not only is this an mediocre refrigerator but their customer service is by far the worst I have encountered.
Yes, I will be buy a SubZero and use a front panel to match my other graphite grey appliances.
Product or Service Mentioned: Viking Range Refrigerator.