2 yrs old and my viking down draft quite working - approx $700 to fix Viking will not give anything toward the repair or offer a discount to buy a new one, they totally do not stand by the junk they sell.They must think an appliance lasting two years is acceptable.
Don't buy viking worse customer service. I bought the down draft on 2/2010 and it stopped working on 5/2012. The repair is going to be $700, I called Viking to ask if they could help with the cost of the repair they said no. I asked if they could give a discount to buy a new one they said no.
I asked if there was anything they could do and they said no. Couldn't think of anything else to ask.
So I'm stuck with this product because my granite was cut to fit their product, guess they realize that.