This high priced unit that funtions as a steam/microwave/convection/convention steam oven has a major design flaw. There are no stops to keep the trays from sliding forward and tilting down.
This is a potential disaster waiting to happen as anything on the tray may spill not only onto the door, which pulls down, but onto the hands of the consumer as well. While I like the versitility of this product, I think poor design makes this an unsafe product.
When I contacted Viking Customer Service asked about this issue, I was told that my complaint would be noted and that was it.
No one from Viking made any attempt to contact me. So I think between the safty concern I have and the lack of response from Viking, this will be the last Viking product I ever buy.
Product or Service Mentioned: Viking Range Range.