I own a Viking professional series dishwasher, purchased just under three years ago. Dishwasher works fine but its brackets (which keeps dishwasher from tilting forward when loading/unloading) have broken.
Viking reps as well as their local distributor if pretty much admitted that the dishwasher is of lesser quality because it was manufactured by some other company in 2009. Viking no longer uses this company and brackets have been redesigned on current models. An obvious design defect, and I asked them to take on 50% of the repair costs but Viking refuses to even share the costs of repairs.
Very bad customer service from Showanda Young (email@example.com) and they won't stand by their reputation. Very disappointing.
Monetary Loss: $900.