After sending $5500 for a side by side Viking Refrigerator, almost 10 years later I have spent $1600 in repair cost and it still doesn't work. The viking authorized repair facility said to contact Viking for some consession.
The customer service woment was pleasant (Sally Greenleaf) but unfortunately stated that after 2 years, the refrigerator is not under warranty. Really? I have experienced refrigerators that run after 20 years and they cost less than $500! So after spending $7000, I would expect my refrigerator to work.
Viking isn't the slightest bit interested in helping. I wish I didn't buy the oven, 6 burner stove and dishwasher too. I am sure it's a matter of time before the need to be replaced too! SAVE YOUR MONEY.
DO NOT BUILD IN A REFRIGERATOR WITH CUSTOM SPECS. YOU CAN BUY A GREAT REFRIGERATOR FOR $2000 AND REPLACE IT IN 20 YEARS!
Product or Service Mentioned: Viking Range Range.